Operator Messaging
Message the operators you work alongside, about a review, a customer or a handover, without leaving the workspace.
Built around the work, not the chat
Inbox, sent, and threads that stay attached to what they are about.
Message the author of a review
Every shared review names its operator, and a message to a colleague starts from their row, unless they have opted out of being contacted.
Threads and replies
A reply stays on the thread it answers, so a handover reads as one conversation rather than a pile of messages.
Know when there is something new
An unread badge in the navigation, a count on Home and an email when a message arrives.
Same agency, on your terms
Messaging follows the product's access rules rather than an open address book.
Your agency only
You can message operators in your own agency, chosen from a picker, never by guessing an address.
Reachable by default, opt out any time
Operators can be messaged unless they switch it off in Account. Block a sender and their messages stop.
Delete and flag
Remove a message or a whole thread from your view, and flag one for an administrator when it needs attention.